The Municipality of Lakeshore has rolled out a series of initiatives in how it works with residents.
Lakeshore councillors approved a new customer service policy at their meeting on Tuesday evening, along with new investments in staffing and software.
Mayor Tracey Bailey said there had been some early success.
"Council and I have recognized and prioritized improvements to customer service, and we’ve seen great success with the rollout of the Public Service Unit," said Bailey. "The action taken [Tuesday night] demonstrates our ongoing commitment to ensuring our residents receive the high-quality service they expect and deserve."
The policy highlights include a commitment to respond to inquiries within a maximum of five business days. If the situation arises, there is an acknowledgment of the request included with an estimated time for a formal response.
Residents may now choose the service channel that is most convenient for them, such as in-person, email, or telephone.
Employees will also follow specific procedures for greetings, transferring between departments, and how to handle stressful situations.
A sun of $208,000 has been approved to buy and install software, including a citizen portal for residents to submit inquiries and get updates.
Lakeshore Council also pre-approved two operating budget increases, one for software licensing and the other for staffing, to be included in budget talks for 2025 and 2026.
Complete information on the customer service policy can be found on the official Municipality website.