For the past two years, Hydro One has helped tens of thousands of customers access $11-million in financial relief. It's offering its Winter Relief Fund again this year.
"Since the start of the pandemic, we have seen a small segment of our customers fall further and further behind," said Vice President of Customer Service Spencer Gill. "We continue to encourage customers who are experiencing financial hardship to contact our customer care team."
In addition to financial support, Hydro One offers other services to help customers having difficulty meeting their payments. That includes choosing their own billing date and pricing plan, signing up for high usage notifications, budget billing, and payment flexibility.
"Ontario is continuing to provide immediate bill relief to electricity customers and ensuring additional support is available to families when they need it," added Energy Minister Todd Smith.
Hydro One has approximately 1.5-million customers across the province.
Customers experiencing financial hardship are encouraged to call 1-888-664-9376.