The Better Business Bureau is giving consumers tips on how to find a legitimate moving service and avoid getting ripped off.
The bureau and the Canadian Association of Movers received 700 complaints about movers and storage-related companies last year, and with summer moving season on the way they felt it was time to educate the public.
"Unfortunately, fly-by-night and no-name trucks-for-hire can take advantage of the fact that consumers are under emotional, financial, and time pressures when moving," said Linda Smith, CEO of BBB Serving Western Ontario.
President of the Canadian Association of Movers, Nancy Irvine said the best thing a consumer can do ahead of a move is research.
"It's not like buying a pair of shoes," she said. "You are entrusting your entire lifelong belongings to someone you likely don't know. There are many factors to look at -- not just price."
The list of things that can go wrong includes missed delivery or pick-up dates, lost or damaged belongings, charges that exceed the estimate, and claim disputes for lost or damaged items.
So, what should make consumers wary? Movers who say there is no need for a written contract. Should something go wrong, the contractor can deny responsibility, or demand more money — also, movers who show up in an unmarked truck. Most professional movers drive clearly marked vehicles and wear uniforms. They can also provide consumers with an order number so they can track their belongings in transit.
In some cases, less than savoury movers have held belongings hostage and demanded more money to release property.
The BBB and Canadian Movers Association suggest consumers check out the company's BB rating before hiring a mover, ask about replacement valuation protection and check your homeowners' insurance to see if you have coverage for high-value items, get a contract in writing and if you do have trouble, file a complaint.